Support
We’re happy to help with setup, playback, or anything that isn’t working as expected.
Contact us
Email support@iqtz.app and we’ll get back to you. To help us help you faster, please include your device (iPad or Mac), your drum kit / MIDI interface, and a short description of the issue.
Common questions
My drum kit isn’t detected
Connect your electronic kit by USB or a MIDI interface before opening practice, then use the in-app MIDI setup to map your pads. Most class-compliant kits are recognised automatically.
No sound
Check your output device and volume in Settings → Audio inside the app, and make sure the system isn’t muted.
Data & privacy
Your practice data is stored on your device. See the in-app agreement for the full terms and privacy details.